Refund policy
Returns and exchanges
We want you to wear Elemental merch with pride. If something isn't right, here is how we handle it.
Orders delivered in India
- You can ask for an exchange or a return within 14 days of delivery.
- Items must be unworn, unwashed and in their original condition, with tags and packaging.
- To start, email orders@elementalindia.com with your order number and the reason. We will reply with the return address.
- You pay the return shipping, unless we sent you the wrong or a faulty item.
- Exchanges depend on stock. If your size or colour is sold out, we will refund you instead.
Orders delivered outside India
International return shipping costs more than most items, so we offer replacements only for overseas orders. If your item arrives damaged, faulty or not what you ordered, we will send a replacement at no cost. We do not accept returns for a change of mind or a wrong size on international orders, so please check the size chart before ordering.
Damaged, faulty or wrong items
Email us within 48 hours of delivery with your order number, photos of the item and packaging, and an unboxing video if you have one. We will send a replacement or a full refund, and you will not pay any shipping.
Items we can't take back
- Items bought on sale or marked final sale
- Custom or made-to-order items
- Gift cards
Refunds
Once we receive and check your return, we refund the original payment method within 5–7 working days. Your bank may take a few more days to show it. Original shipping charges are not refunded, except when the mistake was ours.
Cancellations
You can cancel for a full refund until your order is shipped. Email us as soon as possible with your order number. After shipping, the order is treated as a return under this policy.